Shipping & Returns

SHIPPING
We can send your order anywhere in The United States, and all over the world. International shipping options are limited to Priority Mail and Express Mail.  All our items are carefully packed for safe delivery. We ship all products by United States Postal service. Arrival usually takes between 1 to 5 business days depending on the service selected and the destination area. International orders can take up to 14 business days, and sometimes longer due to Customs delays.

We normally ship our products within three business days unless requested otherwise. If we are unable to ship your order within three business days we will contact you and advise you of the expected shipping date.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

RETURNS POLICY
If an order has been shipped and is not received, or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Lucid Betty within 3 days from date of receipt of goods.

Email details of your claim to orders@lucidbetty.com
The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited).

Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted. 

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